Frequently Asked Questions

\r\n We deliver in over 4600 cities within India and to more than\r\n 70 countries. You can check the serviceability of an item by\r\n entering the pincode on the product page that you wish to gift\r\n

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• \r\n All hand-deliveries are done between 8 am - 10 pm, unless\r\n you have opted for a Midnight or a Fixed time delivery by\r\n paying an additional delivery charge.\r\n
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• \r\n All courier products are delivered between 9 am��� 9 pm\r\n through our selected courier partners.\r\n
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\r\n Information about a courier product is updated on the product\r\n page.\r\n

\r\n We understand the emotions of celebrating an occasion on its\r\n eve. That���s why we have an option of a Midnight delivery for\r\n our customers at a nominal delivery charge. If you choose\r\n midnight delivery slot, the gift shall reach the receipient\r\n anytime between 11pm to 11.59pm.\r\n

We have different modes of delivery:

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• \r\n Hand delivery ��� Order is delivered by our store partner\r\n
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• \r\n Courier - Orders are dispatched by us & will be delivered\r\n through one of the registered courier partner like Bluedart,\r\n Delhivery, Ecom, Fedex & USPS etc.\r\n
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• \r\n Delhi-NCR Courier delivery - We target to deliver the\r\n courier orders from Delhi/NCR on the same day.\r\n
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• \r\n There are no extra charges for the free delivery slot.\r\n
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• \r\n Delivery charges are applicable for same day Standard, Fixed\r\n time and Midnight hand delivery.\r\n
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• \r\n Nominal delivery charges are applicable on International\r\n orders.\r\n
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\r\n We totally understand the surprise element. While placing the\r\n order, in the sender���s name section, you can enter as\r\n ���Anonymous��� so that your name is not disclosed.\r\n

\r\n You can track your order status by visiting the My Orders\r\n section & selecting the relevant order\r\n

Order status definition:

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• \r\n Payment received: We have received the payment of your order\r\n and your order is ready to be executed.\r\n
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• \r\n Payment declined: The payment for your order has failed.\r\n
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• \r\n Order confirmed: Your order is confirmed. It will be\r\n delivered as per the date and time slot chosen by you.\r\n
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• Out for delivery: Your order is out for delivery.
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• Order delivered: Your order has been delivered.
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• \r\n Delivery attempted: We tried to attempt to deliver your\r\n order but could not because the recipient was\r\n unable/recipient���s number was not reachable/premises was\r\n locked/address was incomplete/incorrect.\r\n
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• \r\n Returned to origin: Our courier partner tried to deliver\r\n your order thrice but could not because the recipient was\r\n unable/recipient���s number was not reachable/premises was\r\n locked/address was incomplete/incorrect. The product has now\r\n returned to origin.\r\n
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\r\n We recommend you to check your My Account section carefully\r\n and observe the order is split into multiple sub-orders. There\r\n is a possibility it is getting delivered by two different\r\n delivery modes. Please be assured thar the remaining items\r\n will get delivered within the timeframe.\r\n

\r\n We are committed to deliver the order to your loved ones in\r\n the time slot chosen by you, there may be an instance that we\r\n failed to do so. In that case, please connect with our\r\n customer support team who will help you with your concern.\r\n

\r\n Go to My Orders >> Select the Order >> Select Chat with us\r\n (working hours are 7am-1am; all 7 days)\r\n

\r\n Delivery within India: Your order may be\r\n processed by our store partner who would have already prepared\r\n it or via courier partner & it is in transit. Our customer\r\n support team will try their best to coordinate with the store\r\n or courier partner in case you wish to cancel or modify the\r\n order.\r\n

\r\n Delivery outside India: The request for\r\n modification or cancellation is requested atleast 48 hours\r\n before the date of delivery to ensure our team is able to\r\n coordinate with our international delivery partners.\r\n

\r\n To contact our customer support team, go to My Orders >>\r\n Select the Order >> Select Chat with us or Call Us as per your\r\n convenience (working hours are 7am-1am; all 7 days)\r\n

\r\n In compliance with the RBI guidelines, the refund amount shall\r\n be credited to the original mode of payment used at the time\r\n of placing the order. The refund shall be credited in your\r\n account as per the standard banking timelines.\r\n

\r\n We have a wide array of personalised gift items for your loved\r\n ones, if you are looking for any specific customisation please\r\n Chat with us & one of our gifting expert shall assist you.\r\n

\r\n At FNP, we understand that when it comes to gifting, time and\r\n clarity matter the most. To serve you better, we no longer\r\n rely on a single customer care number. Instead, we have moved\r\n to a chat-first support system where most queries can be\r\n resolved quickly and conveniently, without waiting on calls.\r\n

\r\n We encourage you to use our chat touchpoints to get instant\r\n help with your orders, delivery updates, payments, or any\r\n other concern.\r\n

\r\n For situations where chat may not be possible, you can also\r\n reach us by email at help@fnp.com.\r\n

\r\n Note: Your privacy and trust are important to\r\n us. An FNP representative will never ask for sensitive\r\n information like bank details, OTPs, or passwords. Please do\r\n not share these details with anyone. Stay vigilant and avoid\r\n responding to fraudulent calls or emails claiming to be from\r\n FNP.\r\n

\r\n No returns are allowed. However, if the product received is\r\n damaged/defective/Wrong, then please report the issue to our\r\n customer support team within 48 hrs of delivery.\r\n

You may choose one of the following:

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• Get the product re-delivered or
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• \r\n Opt for a refund in the form of a gift certificate (refunded\r\n within 24 hours) or\r\n
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• \r\n Refund in the original mode of payment (amount shall reflect\r\n in your account within 7-10 working days)\r\n
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\r\n To contact our customer support team, go to My Orders >>\r\n Select the Order >> Select Chat with us or Call Us as per your\r\n convenience (working hours are 7am-1am; all 7 days)\r\n

We do not offer refund in the following cases:

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• \r\n If Flowers, Plants, Cakes, Sweets or any other perishable\r\n items are delivered to an incorrect address provided by the\r\n sender.\r\n
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• \r\n If the recipient is not present at the delivery address\r\n provided by the sender or refuses to accept the delivery.\r\n
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• \r\n If product quality concerns are caused by improper handling\r\n of the product.\r\n
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• \r\n Cancellatiion/Modification request made within 24hrs for\r\n domestic order, or within 48hrs for international order\r\n prior to the date of delivery.\r\n
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\r\n Online refund is credited directly to the original mode of\r\n payment which was used at the time of placing the order.\r\n

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• \r\n If your bank offers Instant refund or for payment wallets,\r\n then the amount shall get credited within 24 hours.\r\n
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• \r\n If your bank does not offer Instant refund, then the amount\r\n shall get credited within 7-10 working days.\r\n
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\r\n In case the order is not confirmed but amount is debited from\r\n your account but the payment is not received by us, an auto\r\n refund is issued in 24-48 working hours.\r\n

\r\n Alternatively you can contact our customer support team, go to\r\n My Orders >> Select the Order >> Select Chat with us or Call\r\n Us as per your convenience (working hours aall 7am-1am; all 7\r\n days)\r\n

\r\n FNP provides a wide variety of payment options ranging from\r\n cards to wallets. Below is a complete list of payment options\r\n that you can use at FNP:\r\n

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• \r\n Credit Cards: We accept all credit cards\r\n including Visa, Master, Maestro & American Express. We also\r\n accept all domestic & international credit cards\r\n
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• \r\n Debit Cards: We accept all debit cards\r\n including Visa, Master & Maestro. We also accept all\r\n domestic & international debit cards Internet banking: We\r\n accept net banking payments for all domestic accounts.\r\n
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• \r\n Wallets: We are continuously adding more &\r\n more wallets as payment options to help our customers. We\r\n accept payments through all major wallets including Paytm,\r\n Google Pay, Mobikwik etc.\r\n
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\r\n No, we do not provide COD option for a simple reason that the\r\n sender of the gift (who buys the gift & is responsible for the\r\n payment) is invariably different from the recipient of the\r\n gift.\r\n

\r\n It is not possible to apply the discount code after paying.\r\n The discount coupon code or the gift certificate needs to be\r\n applied at the time of checkout in the ���Order Summary'\r\n section. Once the payment is made, the discount code cannot be\r\n applied against the same order.\r\n

\r\n Convenience fee is nominal additional cost added to the final\r\n payable amount of a transaction\r\n

\r\n In rare scenarios for shipment sent outside India/inter state,\r\n certain custom duty fees or octroi charges may be required to\r\n be paid by the recipient over & above the order value. If\r\n levied, recipient will need to pay the charges to collect the\r\n order but do not worry we will refund those charges basis\r\n custom duty receipt provided by the customer.\r\n

\r\n You can follow the following simple steps to redeem your\r\n voucher:\r\n

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• Login to FNP account through website/App.
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• Select the product and add to the cart.
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• \r\n On delivery details page enter the Coupon code in \"Have a\r\n discount coupon\" option to avail the discount.\r\n
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• Click on the submit button.
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\r\n A discount coupon helps to redeem a certain percentage off on\r\n your order value, like 10% off or 15% off where as a Gift\r\n Certificate helps you redeem a flat amount from the total\r\n order value, like Rs100 off on any purchase. These are\r\n redeemable for purchases made on ww.fnp.com and can be used\r\n only once.\r\n

\r\n Sorry! Two coupons cannot be clubbed together at the time of\r\n payment, so request to use only one of the coupon.\r\n

\r\n In any rare instance when the discount/gift coupon is not\r\n working, please contact our customer support team, go to My\r\n Orders >> Select the Order >> Select Chat with us or Call Us\r\n as per your convenience (working hours aall 7am-1am; all 7\r\n days)\r\n

Yes, you can use only 1 E-gift voucher in a single order.

\r\n Registering to the My Account service is free and allows you\r\n to recall your personal information when visiting us next\r\n time, making it faster to place future orders.\r\n

\r\n Once you have registered with us, you can sign in using your\r\n user name and password. We'll provide you with an address book\r\n and a reminder section, to store your recipients details,\r\n together with a log of orders previously placed.\r\n

\r\n Don't worry! We've got you covered. Here's what you need to\r\n do.\r\n

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• Step 1: Click on the Profile icon
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• Step 2: Enter your registered Email address
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• Step 3: Click on \"Forgot Password\"
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• \r\n Step 4: Login using OTP (One Time Password), by clicking OTP\r\n link tab.\r\n
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\r\n A message would be sent along with the OTP to your registered\r\n mobile number and email id. Using the OTP, you shall be able\r\n to reset the password for your FNP account.\r\n

\r\n Yes, if you wish to remove a particular product from your\r\n Cart, click on 'Manage Your Cart'. You will be able to see all\r\n products in your cart. Click on the 'Remove' button next to\r\n the item you wish to remove from your Cart.\r\n